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Valeo “augments” its hotline with a new upgrade The Valeo Connected Assistance

We help customers by seeing what they see, We Care 4 You. The Valeo Service promise is dedicated to tackle the core workshops focuses. Fix success rate, repair time, costs and above all improving customer satisfaction, with the new Valeo Connected Assistance, the Aftermarket Specialist offers a clever service for its customers, based on augmented reality.

The new “We Care 4 You” strategy is the promise to improve the brand’s service to all its customers individually: distributors, workshops, drivers, fleet owners and insurers. As an Aftermarket Specialist, Valeo’s role is to bring an adapted answer to all customer needs, with customized product offers, and added value services.

In accordance with this spirit and a start up mindset Valeo keeps on boosting its hotline performances and launches the Connected Assistance.

From a high efficiency hotline…

The Valeo Technical Hotline is part of the Tech’Care program which is dedicated to deliver our technical expertise to our partners. The Valeo Technical Hotline answers calls all over the world and allows its customers and workshops to get product support on fitment issues, product application or cross reference enquiries. Using a customised CRM tool, Valeo Service is able to follow up and analyse workshops requests in order to better understand and answer the needs like identifying fitting issues in order to provide suitable technical bulletins for example.

…To a brand new performance booster: the Valeo Connected Assistance.

With the Connected Assistance, Valeo will offer a new interactive and visual support feature of the Technical hotline for its customers. In some cases, the Valeo Tech’Care hotliners can solve technical problems faster and better by seeing what the user sees instead of only using the voice communication. This interactive service based on true augmented reality fills the gap and delivers even greater performances.

How does it work? The hotliner remotely takeover the control of the garagist Smartphone, tablet or diagnostic tool camera to see directly the user’s pain point and gives advanced and customized support. This unique and interactive service based on true augmented reality fills the gap between a regular hotline and an Onsite operation. The Valeo Connected Assistance delivers great performances thanks to the following features:

• Real-Time HD Video (on front and rear camera of the Smartphone or tablet)

• Hi-Band Audio

• Picture Sharing (including Augmented Reality Drawing and Annotation)

• Co-Browse internet pages for detailed solution

• Video sharing

• Take and save picture (for case archiving)

• Desktop and document sharing

The Valeo Connected Assistance enables to improve customer satisfaction, increase 1st time fix rate, reduce repair time thus car downtime and related costs.

The connected assistance is another step towards the commitment to be a trustworthy partner that takes care of its customers.

The Connected Assistance is now available in 10 countries; Find out more

Valeo Service Benelux and Scandinavia

Belgium 00 800 9000 50 80

Valeo Service Brazil

Metropolitan areas: 3004 56 93

Other areas : 0800 770 56 93

Valeo Service Deutscland Austria Confederatio Helvetica

00 800 9000 50 80

Valeo Service Espana

Spain 91 495 85 58

Portugal 0034 902 011 799

Valeo Service Eastern Europe

Czech republic 220 102 279

Poland 801 8888 22

Valeo Service France

0810 600 606

Valeo Service Russia

8 800 5555 250

Valeo Service United Kingdom

01527 516910

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